Is there a business case for quality in health care? Eliel Arrey, M.D., Tracy Kenney, BA., Cameron Knox, BS., Diane Pham, BS., and Aurelio Vargas, BS. Texas A&M Corpus Christ - College
The answer to there being a business case for quality in healthcare is a long, complex, and somewhat controversial one. Quality in health care as it pertains to optimal patient outcomes, safety, and efficient service are pivotal to patient centered care and one any human will agree to its improvement. On the same token, improving quality in health care is the fiduciary responsibility of all medical providers. So yes, we contend that there is a business case for quality in health care. The inability to truly quantify a positive financial return for quality improvement (QI) initiatives and the variety of reimbursement systems in healthcare are a couple of strong reasons why the business case for quality in healthcare is not as widespread as one would expect.1, 2 This short narrative will discuss how several issues in the healthcare business sector affect the business case for quality, and review a few suggestions of our own on why quality improvement programs in healthcare are more than just another expense but are programs that have a good return on investment that benefit all interested parties, with patients being at the forefront.